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X-ORIGINAL-URL:https://master-trainers.com.my
X-WR-CALDESC:Events for 
BEGIN:VTIMEZONE
TZID:Asia/Kuching
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TZOFFSETTO:+0800
TZNAME:+08
DTSTART:20200101T000000
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BEGIN:VEVENT
DTSTART;TZID=Asia/Kuching:20200707T090000
DTEND;TZID=Asia/Kuching:20200710T130000
DTSTAMP:20261019T074801
CREATED:20200617T004641Z
LAST-MODIFIED:20200617T005127Z
UID:2490-1594112400-1594386000@master-trainers.com.my
SUMMARY:HIGH IMPACT PRESENTATION SKILLS PROGRAM ( Virtual Training)
DESCRIPTION:  \n \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \nOBJECTIVE \n\nEquip presenters with powerful speaking techniques to impact any audience\nOvercome nervousness when presenting\nPrepare and deliver an effective presentation\nStay connected with the audience throughout the presentation\nUnderstand the listeners’ viewpoint and concerns\nAble to manage unwanted situations that can be arise during presentations\nAble to handle question-and-answer sessions effectively\nAble to prepare and use audio visual aids effectively\nAble to deliver powerful presentations that will move your audience to action\n\nParticipants will gain mastery of using the presentation techniques and templates and become confident\, engaging and persuasive when presenting their business ideas to any audience. By the end of the training\, they will be ready to present and sell their products and services effectively. They will receive a higher closing rate and buy-in from the audience during the platform presentation. \nWHAT WILL BE COVERED? \n1) A PERSPECTIVE ON PRESENTATIONS \n\nWhy the need?\nThe different presentation situations\nThe importance and responsibilities\nThe presentation process\n\n2) PREPARING FOR YOUR PRESENTATION \n\nAccepting an assignment\nWhat do you need to prepare?\nWhy am I making this presentation?\nWhy should people want to hear what you have to say?\nDesigning the PERFECT presentation\nHow do you know you have made the PERFECT\npresentation?\n\n3) THE OPENING \n\nOpening with an attention-grabbing impact\nThe first 3 minutes\nThe ice breaker\nThe criteria for a successful opening\nCreating the right atmosphere\n\n4) PROVIDING CLARITY TO YOUR MESSAGE \n\nYour vocal communication\nChoice of words\nUse more “Benefit” rather than “Feature”\nYour non-verbal communication\nThe power of eye contact\nHow to deliver a powerful presentation?\nDevelop an innovative look\, feel & experience for your\npresentation.\n\n5) STRUCTURING A PRESENTATION \n\nThe Speak with Confidence System\nWhat you must know about your presentation flow\nStructuring a short presentation: the PREP formula\nStructuring a longer presentation: the 8 step approach\nDesigning impactful ending\nMotivating listeners say\, “YES\, I’ll do what you say!”\n\n6) GETTING BUTTERFLIES TO FLY IN FORMATION \n\n27 strategies to overcome nervousness\nRemembering your points and using memory aids\nDealing with hecklers and other forms of irritants\n\n7) SPICING UP YOUR PRESENTATION \n\nWhy spice?\nThe bottle and the funnel story\nVariety of spices\nHow to tell stories powerfully\nHumour in presentation: what\, when and how?\nParticipative techniques\n\n8) THE FINE ART OF DEALING WITH QUESTIONS \n\nThe AREA approach to answering questions\nWays to handle difficult questions\nHow to control questions from the audience\nHow to use group dynamics to deal with\nobjections\n\n9) ORGANIZING THE ENVIRONMENT FOR MAXIMUM IMPACT \n\nPositioning yourself\nUsing visual tools\nSetting up and getting it right\n\n  \n
URL:https://master-trainers.com.my/event/high-impact-presentation-skills-program-virtual-training/
LOCATION:Selangor
ORGANIZER;CN="Master%20Trainers%20Consulting%20And%20Coaching%20Sdn%20Bhd":MAILTO:elizabeth@master-trainers.com.my
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuching:20200707T140000
DTEND;TZID=Asia/Kuching:20200710T173000
DTSTAMP:20261019T074802
CREATED:20200617T022927Z
LAST-MODIFIED:20200617T023047Z
UID:2510-1594130400-1594402200@master-trainers.com.my
SUMMARY:World Class Customer Service Program ( Virtual Training)
DESCRIPTION:  \n \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \nOBJECTIVE \nAt the end of this program\, you will be able to: \n\nUnderstand and appreciate and apply customer service excellence\nUnderstand the concept of customer service experience and how to deliver it\nTo develop good customer service culture within your organization\nTo improve communication with internal and external customers\nInitiate change to improve current customer service standards\n\nWHAT WILL BE COVERED? \n1) PERSONAL TRANSFORMATION \n\nThinking right at work.\nUNLEASH your potential at work.\n6 steps on how to discharge negative\nfeelings/thoughts.\nBuilding confidence to answer calls and dealing\nwith all customers\nStaying at peak performance at work.\n\n2) EFFECTIVE COMMUNICATION ON PHONE AND FACE TO FACE MEETING \n\nEstablishing rapport – how to get a prospect feel like a friend.\nGetting to know people in very short time.\nEnlighten a conversation and keeping it alive.\n6 steps to communicate effectively to anyone.\n\n3) EMOTIONAL INTELLIGENCE (EQ) \n\nManaging personal problems/issues using EQ\nManaging the emotions of difficult customers.\nManaging personal mood and emotion on the phone.\n10 ways to handle your negative emotion and\nremain professional when dealing with others.\n12 methods to manage your customer’s emotion and problems.\n\n4) CUSTOMER SERVICE EXCELLENCE \n\nExcellent customer service\nBenefits of quality customer service\nPositive work culture\nUnderstanding four different types of customers\nUnderstanding customer’s behaviour\, needs and expectations\n\n5) WORLD-CLASS TELEPHONE SKILL \n\nThe standard procedure – the script\, telephone etiquette and values\, greetings.\nThe techniques on receiving and giving information.\nThe clarity handling telephone conversation.\nBuilding good rapport and relationship with callers.\nSteps to use the right telephone skills to make sales.\nSteps to take messages.\nSteps to solve conflict using the telephone.\nSteps to take messages.\nSteps to handle clients.\n\n6) HANDLING UNHAPPY CUSTOMERS ON PHONE AND FACE TO FACE \n\nServing your customers right the first time.\nTurning dissatisfied customers into loyal and happy customers.\nHandling angry\, awkward and unreasonable customers.\nSteps to handle unhappy customers on phone and face to face\nWorking on customers’ feedback and evaluation.\n\n7) GROUP COACHING ON CUSTOMERS’ ISSUES \n\nTroubleshooting customers problem\nPresenting customer’s issues\nCoaching the participants on solving customers’ problem\nTechniques to calm down the customers\n\nAssignment: Participants will have 2 hours live\ncoaching session with the trainer \n
URL:https://master-trainers.com.my/event/world-class-customer-service-program-virtual-training/
LOCATION:Selangor
ORGANIZER;CN="Master%20Trainers%20Consulting%20And%20Coaching%20Sdn%20Bhd":MAILTO:elizabeth@master-trainers.com.my
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuching:20200714T090000
DTEND;TZID=Asia/Kuching:20200715T170000
DTSTAMP:20261019T074802
CREATED:20200617T024012Z
LAST-MODIFIED:20200617T024012Z
UID:2513-1594717200-1594832400@master-trainers.com.my
SUMMARY:World Class Customer Service Program ( Face To Face Training) Kuala Lumpur
DESCRIPTION:  \n \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \nOBJECTIVE \nAt the end of this program\, you will be able to: \n\nUnderstand and appreciate and apply customer service excellence\nUnderstand the concept of customer service experience and how to deliver it\nTo develop good customer service culture within your organization\nTo improve communication with internal and external customers\nInitiate change to improve current customer service standards\n\nWHAT WILL BE COVERED? \n1) PERSONAL TRANSFORMATION \n\nThinking right at work.\nUNLEASH your potential at work.\n6 steps on how to discharge negative\nfeelings/thoughts.\nBuilding confidence to answer calls and dealing\nwith all customers\nStaying at peak performance at work.\n\n2) EFFECTIVE COMMUNICATION ON PHONE AND FACE TO FACE MEETING \n\nEstablishing rapport – how to get a prospect feel like a friend.\nGetting to know people in very short time.\nEnlighten a conversation and keeping it alive.\n6 steps to communicate effectively to anyone.\n\n3) EMOTIONAL INTELLIGENCE (EQ) \n\nManaging personal problems/issues using EQ\nManaging the emotions of difficult customers.\nManaging personal mood and emotion on the phone.\n10 ways to handle your negative emotion and\nremain professional when dealing with others.\n12 methods to manage your customer’s emotion and problems.\n\n4) CUSTOMER SERVICE EXCELLENCE \n\nExcellent customer service\nBenefits of quality customer service\nPositive work culture\nUnderstanding four different types of customers\nUnderstanding customer’s behaviour\, needs and expectations\n\n5) WORLD-CLASS TELEPHONE SKILL \n\nThe standard procedure – the script\, telephone etiquette and values\, greetings.\nThe techniques on receiving and giving information.\nThe clarity handling telephone conversation.\nBuilding good rapport and relationship with callers.\nSteps to use the right telephone skills to make sales.\nSteps to take messages.\nSteps to solve conflict using the telephone.\nSteps to take messages.\nSteps to handle clients.\n\n6) HANDLING UNHAPPY CUSTOMERS ON PHONE AND FACE TO FACE \n\nServing your customers right the first time.\nTurning dissatisfied customers into loyal and happy customers.\nHandling angry\, awkward and unreasonable customers.\nSteps to handle unhappy customers on phone and face to face\nWorking on customers’ feedback and evaluation.\n\n7) GROUP COACHING ON CUSTOMERS’ ISSUES \n\nTroubleshooting customers problem\nPresenting customer’s issues\nCoaching the participants on solving customers’ problem\nTechniques to calm down the customers\n\nAssignment: Participants will have 2 hours live\ncoaching session with the trainer \n
URL:https://master-trainers.com.my/event/world-class-customer-service-program-face-to-face-training-kuala-lumpur/
LOCATION:Master Trainers Learning Centre Puchong\, D-8-3\,Setiawalk\,Persiaran Wawasan\,Pusat Bandar Puchong\, Puchong\, Selangor\, 47160\, Malaysia
ORGANIZER;CN="Master%20Trainers%20Consulting%20And%20Coaching%20Sdn%20Bhd":MAILTO:elizabeth@master-trainers.com.my
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuching:20200716T090000
DTEND;TZID=Asia/Kuching:20200717T170000
DTSTAMP:20261019T074802
CREATED:20200617T011136Z
LAST-MODIFIED:20200617T011529Z
UID:2498-1594890000-1595005200@master-trainers.com.my
SUMMARY:HIGH IMPACT PRESENTATION SKILLS PROGRAM ( Face To Face Training ) Kuala Lumpur
DESCRIPTION:  \n \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \nOBJECTIVE \n\nEquip presenters with powerful speaking techniques to impact any audience\nOvercome nervousness when presenting\nPrepare and deliver an effective presentation\nStay connected with the audience throughout the presentation\nUnderstand the listeners’ viewpoint and concerns\nAble to manage unwanted situations that can be arise during presentations\nAble to handle question-and-answer sessions effectively\nAble to prepare and use audio visual aids effectively\nAble to deliver powerful presentations that will move your audience to action\n\nParticipants will gain mastery of using the presentation techniques and templates and become confident\, engaging and persuasive when presenting their business ideas to any audience. By the end of the training\, they will be ready to present and sell their products and services effectively. They will receive a higher closing rate and buy-in from the audience during the platform presentation. \nWHAT WILL BE COVERED? \n1) A PERSPECTIVE ON PRESENTATIONS \n\nWhy the need?\nThe different presentation situations\nThe importance and responsibilities\nThe presentation process\n\n2) PREPARING FOR YOUR PRESENTATION \n\nAccepting an assignment\nWhat do you need to prepare?\nWhy am I making this presentation?\nWhy should people want to hear what you have to say?\nDesigning the PERFECT presentation\nHow do you know you have made the PERFECT\npresentation?\n\n3) THE OPENING \n\nOpening with an attention-grabbing impact\nThe first 3 minutes\nThe ice breaker\nThe criteria for a successful opening\nCreating the right atmosphere\n\n4) PROVIDING CLARITY TO YOUR MESSAGE \n\nYour vocal communication\nChoice of words\nUse more “Benefit” rather than “Feature”\nYour non-verbal communication\nThe power of eye contact\nHow to deliver a powerful presentation?\nDevelop an innovative look\, feel & experience for your\npresentation.\n\n5) STRUCTURING A PRESENTATION \n\nThe Speak with Confidence System\nWhat you must know about your presentation flow\nStructuring a short presentation: the PREP formula\nStructuring a longer presentation: the 8 step approach\nDesigning impactful ending\nMotivating listeners say\, “YES\, I’ll do what you say!”\n\n6) GETTING BUTTERFLIES TO FLY IN FORMATION \n\n27 strategies to overcome nervousness\nRemembering your points and using memory aids\nDealing with hecklers and other forms of irritants\n\n7) SPICING UP YOUR PRESENTATION \n\nWhy spice?\nThe bottle and the funnel story\nVariety of spices\nHow to tell stories powerfully\nHumour in presentation: what\, when and how?\nParticipative techniques\n\n8) THE FINE ART OF DEALING WITH QUESTIONS \n\nThe AREA approach to answering questions\nWays to handle difficult questions\nHow to control questions from the audience\nHow to use group dynamics to deal with\nobjections\n\n9) ORGANIZING THE ENVIRONMENT FOR MAXIMUM IMPACT \n\nPositioning yourself\nUsing visual tools\nSetting up and getting it right\n\n  \n  \n  \n  \n  \n  \n
URL:https://master-trainers.com.my/event/high-impact-presentation-skills-program-face-to-face-training-kuala-lumpur/
LOCATION:Master Trainers Learning Centre Puchong\, D-8-3\,Setiawalk\,Persiaran Wawasan\,Pusat Bandar Puchong\, Puchong\, Selangor\, 47160\, Malaysia
ORGANIZER;CN="Master%20Trainers%20Consulting%20And%20Coaching%20Sdn%20Bhd":MAILTO:elizabeth@master-trainers.com.my
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuching:20200718T090000
DTEND;TZID=Asia/Kuching:20200719T170000
DTSTAMP:20261019T074802
CREATED:20200617T021005Z
LAST-MODIFIED:20200617T021050Z
UID:2505-1595062800-1595178000@master-trainers.com.my
SUMMARY:Masterpiece Sales Producer Program ( Face To Face Training ) Kuala Lumpur
DESCRIPTION:  \n \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \nOBJECTIVE \nAs we are all aware\, customers buying behaviour change during and after COVID-19. What was working before may\nnot be working anymore after MCO.\nIn this program\, salespeople will learn how to build rapport quickly and effectively\, how to find out customers’ needs\nin a relaxed way\, identify the right solution and present the product or services convincedly. Salespeople will be able\nto build their competency in selling in the shortest time to help bring in sales to their organisation while helping their\ncustomers get the best solution from them. In summary\, participants will learn the right mindset\, practical strategies\nand skills to be effective in selling. \nOUTCOME \nParticipants will see the increase in their sales in the next 60 days when they apply the 12 low-cost marketing\nstrategies and 15 powerful sales strategies taught during the training.\nThey will experience the power of new sales strategy to win more new customers. They will understand customers\nbetter and communicate sales talk effectively to win deals. As a result\, the company will increase revenue in 60 days. \nWHAT WILL BE COVERED? \n1) MINDSET OF MILLION DOLLAR SALES PRODUCER \n\nChange your current powerless self-image to becoming a Masterpiece Sales Producer\nRight Mindset\, Belief System and habits of a Masterpiece Sales Produce\nWhy and how selling can help you\, your organization and your customer\nThe DNA of the Million Dollar Sales Producer\n\n2) UNDERSTANDING YOUR CUSTOMERS \n\nUnderstanding different types of customers.\nUnderstanding customers’ behavior\, needs and expectations.\nThe art of listening accurately to clients\nThe art of asking the right questions\nThe art of looking for ‘real needs’\nLearn how to move like “Water”\n\n3) SECRET OF BRANDING & POSITIONING YOURSELF & YOUR PRODUCTS \n\n7 strategies to kill the competition\nHow to identify your key product feature and be outstanding\nHow to sell your benefits better than your competitors\nHow to be creative in your approach to sell 50% more than ever\nSecrets to create marketing tools with little cost\n\n4) PROFESSIONAL SELLING SKILL \n\nBuilding rapport in less than 2 mins\nThe body language& NLP factor in selling\nBuilding trust and confidence in less than 10 mins\nMillion Dollar sales presentation skills and strategies\nProven steps in selling the sales genius way\nCreativity in selling- how to turn no into yes\nHow to handle all types of objections from customers\nHandling Excuses\, Objections\, Rejections\nHow to close the way customers want to buy\nThe art of follow through with customers without being pushy\n\n5) THE PROFESSIONALISM IN SELLING \n\nHow to attract people to buy from you and not others\nUnleash the EQ in you\nThe Concept of LMUP and LPUM model\nThe Extra 1% of Million Dollar Producer\nThe Million Dollar Relationship skills\nhow to create a positive customer buying experience\n\n  \n
URL:https://master-trainers.com.my/event/masterpiece-sales-producer-program-face-to-face-training-kuala-lumpur/
LOCATION:Master Trainers Learning Centre Puchong\, D-8-3\,Setiawalk\,Persiaran Wawasan\,Pusat Bandar Puchong\, Puchong\, Selangor\, 47160\, Malaysia
ORGANIZER;CN="Master%20Trainers%20Consulting%20And%20Coaching%20Sdn%20Bhd":MAILTO:elizabeth@master-trainers.com.my
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuching:20200721T090000
DTEND;TZID=Asia/Kuching:20200724T130000
DTSTAMP:20261019T074802
CREATED:20200617T020412Z
LAST-MODIFIED:20200617T020522Z
UID:2501-1595322000-1595595600@master-trainers.com.my
SUMMARY:MASTERPIECE SALES PRODUCER PROGRAM ( Virtual Training)
DESCRIPTION:  \n \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \nOBJECTIVE \nAs we are all aware\, customers buying behaviour change during and after COVID-19. What was working before may\nnot be working anymore after MCO.\nIn this program\, salespeople will learn how to build rapport quickly and effectively\, how to find out customers’ needs\nin a relaxed way\, identify the right solution and present the product or services convincedly. Salespeople will be able\nto build their competency in selling in the shortest time to help bring in sales to their organisation while helping their\ncustomers get the best solution from them. In summary\, participants will learn the right mindset\, practical strategies\nand skills to be effective in selling. \nOUTCOME \nParticipants will see the increase in their sales in the next 60 days when they apply the 12 low-cost marketing\nstrategies and 15 powerful sales strategies taught during the training.\nThey will experience the power of new sales strategy to win more new customers. They will understand customers\nbetter and communicate sales talk effectively to win deals. As a result\, the company will increase revenue in 60 days. \nWHAT WILL BE COVERED? \n1) MINDSET OF MILLION DOLLAR SALES PRODUCER \n\nChange your current powerless self-image to becoming a Masterpiece Sales Producer\nRight Mindset\, Belief System and habits of a Masterpiece Sales Produce\nWhy and how selling can help you\, your organization and your customer\nThe DNA of the Million Dollar Sales Producer\n\n2) UNDERSTANDING YOUR CUSTOMERS \n\nUnderstanding different types of customers.\nUnderstanding customers’ behavior\, needs and expectations.\nThe art of listening accurately to clients\nThe art of asking the right questions\nThe art of looking for ‘real needs’\nLearn how to move like “Water”\n\n3) SECRET OF BRANDING & POSITIONING YOURSELF & YOUR PRODUCTS \n\n7 strategies to kill the competition\nHow to identify your key product feature and be outstanding\nHow to sell your benefits better than your competitors\nHow to be creative in your approach to sell 50% more than ever\nSecrets to create marketing tools with little cost\n\n4) PROFESSIONAL SELLING SKILL \n\nBuilding rapport in less than 2 mins\nThe body language& NLP factor in selling\nBuilding trust and confidence in less than 10 mins\nMillion Dollar sales presentation skills and strategies\nProven steps in selling the sales genius way\nCreativity in selling- how to turn no into yes\nHow to handle all types of objections from customers\nHandling Excuses\, Objections\, Rejections\nHow to close the way customers want to buy\nThe art of follow through with customers without being pushy\n\n5) THE PROFESSIONALISM IN SELLING \n\nHow to attract people to buy from you and not others\nUnleash the EQ in you\nThe Concept of LMUP and LPUM model\nThe Extra 1% of Million Dollar Producer\nThe Million Dollar Relationship skills\nhow to create a positive customer buying experience\n\n  \n
URL:https://master-trainers.com.my/event/masterpiece-sales-producer-program-virtual-training/
LOCATION:Selangor
ORGANIZER;CN="Master%20Trainers%20Consulting%20And%20Coaching%20Sdn%20Bhd":MAILTO:elizabeth@master-trainers.com.my
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuching:20200721T140000
DTEND;TZID=Asia/Kuching:20200724T173000
DTSTAMP:20261019T074802
CREATED:20200620T040841Z
LAST-MODIFIED:20200620T043521Z
UID:2570-1595340000-1595611800@master-trainers.com.my
SUMMARY:Masterpiece Intensive Program ( Virtual Training)
DESCRIPTION: \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \nOBJECTIVE \n\nIdentify their hidden talent and strength\nOvercome all their life challenges\, limiting beliefs and face brokenness with an empowering attitude and breakthrough strategies\nEquip them with clarity of purpose and direction in life\nAchieve new and breakthrough results at work and life\nGrow from familiarity into mastery in their own discipline/industry\n\nOUTCOME \n\nClear about how to use their talent\, energy and time wisely\nAble to solve problems in life creatively and innovatively\nAble to stay focus in their profession and minimize all the distraction in life\nGet breakthrough results in the area of health\, finance\, career\, personal growth and wellbeing\nIncrease personal success become one of the best in the industry\n\nWHAT WILL BE COVERED? \n\nWHAT IS MASTERPIECE AND HOW YOU CAN BECOME ONE IN LIFE?\nHOW DO YOU IDENTIFY AND OVERCOME ALL TYPES OF BROKENNESS IN LIFE?\nTHE 7R CONCEPT IN RE-DESIGNING YOUR LIFE AND GETTING VISIBLE RESULTS\nTHE PROVEN STEPS FROM FAMILIARITY TO SELF-MASTERY\n7 CORE VALUES OF MASTERPIECE TO DEAL WITHIN 7 AREAS OF LIFE\nTHE 12 UNIVERSAL LAWS OF SUCCESS\nSECRETS TO GET BREAKTHROUGH RESULTS IN LIFE AND BUSINESS IN LESS IN 100 DAYS\nTRANSFORMATION STRATEGY TO OVERCOME ALL CHALLENGES IN LIFE AND WORK/BUSINESS\nSECRETS TO TURN YOUR TALENT INTO MONEY\nHOW TO ACCELERATE YOUR GROWTH IN YOUR CAREER OR BUSINESS IN 100 DAYS\nHOW TO ACHIEVE NEW GROWTH IN YOUR EVERYDAY LIFE INSTEAD OF LIVING IN STATUS QUO\n\n
URL:https://master-trainers.com.my/event/masterpiece-intensive-program-virtual-training/
LOCATION:Master-Trainers Consulting And Coaching Sdn Bhd\, L146&1183\,1st Floor SL13\,Jalan Green\, Kuching\, Sarawak\, 93150\, Malaysia
ORGANIZER;CN="Master%20Trainers%20Consulting%20And%20Coaching%20Sdn%20Bhd":MAILTO:elizabeth@master-trainers.com.my
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuching:20200725T090000
DTEND;TZID=Asia/Kuching:20200726T170000
DTSTAMP:20261019T074802
CREATED:20200617T021655Z
LAST-MODIFIED:20200617T021655Z
UID:2508-1595667600-1595782800@master-trainers.com.my
SUMMARY:Masterpiece Sales Producer Program ( Face To Face Training) Kuching
DESCRIPTION:  \n  \n  \n \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \nOBJECTIVE \nAs we are all aware\, customers buying behaviour change during and after COVID-19. What was working before may\nnot be working anymore after MCO.\nIn this program\, salespeople will learn how to build rapport quickly and effectively\, how to find out customers’ needs\nin a relaxed way\, identify the right solution and present the product or services convincedly. Salespeople will be able\nto build their competency in selling in the shortest time to help bring in sales to their organisation while helping their\ncustomers get the best solution from them. In summary\, participants will learn the right mindset\, practical strategies\nand skills to be effective in selling. \nOUTCOME \nParticipants will see the increase in their sales in the next 60 days when they apply the 12 low-cost marketing\nstrategies and 15 powerful sales strategies taught during the training.\nThey will experience the power of new sales strategy to win more new customers. They will understand customers\nbetter and communicate sales talk effectively to win deals. As a result\, the company will increase revenue in 60 days. \nWHAT WILL BE COVERED? \n1) MINDSET OF MILLION DOLLAR SALES PRODUCER \n\nChange your current powerless self-image to becoming a Masterpiece Sales Producer\nRight Mindset\, Belief System and habits of a Masterpiece Sales Produce\nWhy and how selling can help you\, your organization and your customer\nThe DNA of the Million Dollar Sales Producer\n\n2) UNDERSTANDING YOUR CUSTOMERS \n\nUnderstanding different types of customers.\nUnderstanding customers’ behavior\, needs and expectations.\nThe art of listening accurately to clients\nThe art of asking the right questions\nThe art of looking for ‘real needs’\nLearn how to move like “Water”\n\n3) SECRET OF BRANDING & POSITIONING YOURSELF & YOUR PRODUCTS \n\n7 strategies to kill the competition\nHow to identify your key product feature and be outstanding\nHow to sell your benefits better than your competitors\nHow to be creative in your approach to sell 50% more than ever\nSecrets to create marketing tools with little cost\n\n4) PROFESSIONAL SELLING SKILL \n\nBuilding rapport in less than 2 mins\nThe body language& NLP factor in selling\nBuilding trust and confidence in less than 10 mins\nMillion Dollar sales presentation skills and strategies\nProven steps in selling the sales genius way\nCreativity in selling- how to turn no into yes\nHow to handle all types of objections from customers\nHandling Excuses\, Objections\, Rejections\nHow to close the way customers want to buy\nThe art of follow through with customers without being pushy\n\n5) THE PROFESSIONALISM IN SELLING \n\nHow to attract people to buy from you and not others\nUnleash the EQ in you\nThe Concept of LMUP and LPUM model\nThe Extra 1% of Million Dollar Producer\nThe Million Dollar Relationship skills\nhow to create a positive customer buying experience\n\n  \n
URL:https://master-trainers.com.my/event/masterpiece-sales-producer-program-face-to-face-training-kuching/
LOCATION:Master-Trainers Consulting And Coaching Sdn Bhd\, L146&1183\,1st Floor SL13\,Jalan Green\, Kuching\, Sarawak\, 93150\, Malaysia
ORGANIZER;CN="Master%20Trainers%20Consulting%20And%20Coaching%20Sdn%20Bhd":MAILTO:elizabeth@master-trainers.com.my
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuching:20200728T090000
DTEND;TZID=Asia/Kuching:20200729T170000
DTSTAMP:20261019T074802
CREATED:20200617T024541Z
LAST-MODIFIED:20200617T024541Z
UID:2517-1595926800-1596042000@master-trainers.com.my
SUMMARY:World Class Customer Service Program ( Face To Face Training) Kuching
DESCRIPTION: \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \nOBJECTIVE \nAt the end of this program\, you will be able to: \n\nUnderstand and appreciate and apply customer service excellence\nUnderstand the concept of customer service experience and how to deliver it\nTo develop good customer service culture within your organization\nTo improve communication with internal and external customers\nInitiate change to improve current customer service standards\n\nWHAT WILL BE COVERED? \n1) PERSONAL TRANSFORMATION \n\nThinking right at work.\nUNLEASH your potential at work.\n6 steps on how to discharge negative\nfeelings/thoughts.\nBuilding confidence to answer calls and dealing\nwith all customers\nStaying at peak performance at work.\n\n2) EFFECTIVE COMMUNICATION ON PHONE AND FACE TO FACE MEETING \n\nEstablishing rapport – how to get a prospect feel like a friend.\nGetting to know people in very short time.\nEnlighten a conversation and keeping it alive.\n6 steps to communicate effectively to anyone.\n\n3) EMOTIONAL INTELLIGENCE (EQ) \n\nManaging personal problems/issues using EQ\nManaging the emotions of difficult customers.\nManaging personal mood and emotion on the phone.\n10 ways to handle your negative emotion and\nremain professional when dealing with others.\n12 methods to manage your customer’s emotion and problems.\n\n4) CUSTOMER SERVICE EXCELLENCE \n\nExcellent customer service\nBenefits of quality customer service\nPositive work culture\nUnderstanding four different types of customers\nUnderstanding customer’s behaviour\, needs and expectations\n\n5) WORLD-CLASS TELEPHONE SKILL \n\nThe standard procedure – the script\, telephone etiquette and values\, greetings.\nThe techniques on receiving and giving information.\nThe clarity handling telephone conversation.\nBuilding good rapport and relationship with callers.\nSteps to use the right telephone skills to make sales.\nSteps to take messages.\nSteps to solve conflict using the telephone.\nSteps to take messages.\nSteps to handle clients.\n\n6) HANDLING UNHAPPY CUSTOMERS ON PHONE AND FACE TO FACE \n\nServing your customers right the first time.\nTurning dissatisfied customers into loyal and happy customers.\nHandling angry\, awkward and unreasonable customers.\nSteps to handle unhappy customers on phone and face to face\nWorking on customers’ feedback and evaluation.\n\n7) GROUP COACHING ON CUSTOMERS’ ISSUES \n\nTroubleshooting customers problem\nPresenting customer’s issues\nCoaching the participants on solving customers’ problem\nTechniques to calm down the customers\n\nAssignment: Participants will have 2 hours live\ncoaching session with the trainer \n
URL:https://master-trainers.com.my/event/world-class-customer-service-program-face-to-face-training-kuching/
LOCATION:Master-Trainers Consulting And Coaching Sdn Bhd\, L146&1183\,1st Floor SL13\,Jalan Green\, Kuching\, Sarawak\, 93150\, Malaysia
ORGANIZER;CN="Master%20Trainers%20Consulting%20And%20Coaching%20Sdn%20Bhd":MAILTO:elizabeth@master-trainers.com.my
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