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X-ORIGINAL-URL:https://master-trainers.com.my
X-WR-CALDESC:Events for 
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TZID:Asia/Kuching
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TZOFFSETFROM:+0800
TZOFFSETTO:+0800
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DTSTART:20200101T000000
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BEGIN:VEVENT
DTSTART;TZID=Asia/Kuching:20200728T090000
DTEND;TZID=Asia/Kuching:20200729T170000
DTSTAMP:20261019T070424
CREATED:20200617T024541Z
LAST-MODIFIED:20200617T024541Z
UID:2517-1595926800-1596042000@master-trainers.com.my
SUMMARY:World Class Customer Service Program ( Face To Face Training) Kuching
DESCRIPTION: \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \nOBJECTIVE \nAt the end of this program\, you will be able to: \n\nUnderstand and appreciate and apply customer service excellence\nUnderstand the concept of customer service experience and how to deliver it\nTo develop good customer service culture within your organization\nTo improve communication with internal and external customers\nInitiate change to improve current customer service standards\n\nWHAT WILL BE COVERED? \n1) PERSONAL TRANSFORMATION \n\nThinking right at work.\nUNLEASH your potential at work.\n6 steps on how to discharge negative\nfeelings/thoughts.\nBuilding confidence to answer calls and dealing\nwith all customers\nStaying at peak performance at work.\n\n2) EFFECTIVE COMMUNICATION ON PHONE AND FACE TO FACE MEETING \n\nEstablishing rapport – how to get a prospect feel like a friend.\nGetting to know people in very short time.\nEnlighten a conversation and keeping it alive.\n6 steps to communicate effectively to anyone.\n\n3) EMOTIONAL INTELLIGENCE (EQ) \n\nManaging personal problems/issues using EQ\nManaging the emotions of difficult customers.\nManaging personal mood and emotion on the phone.\n10 ways to handle your negative emotion and\nremain professional when dealing with others.\n12 methods to manage your customer’s emotion and problems.\n\n4) CUSTOMER SERVICE EXCELLENCE \n\nExcellent customer service\nBenefits of quality customer service\nPositive work culture\nUnderstanding four different types of customers\nUnderstanding customer’s behaviour\, needs and expectations\n\n5) WORLD-CLASS TELEPHONE SKILL \n\nThe standard procedure – the script\, telephone etiquette and values\, greetings.\nThe techniques on receiving and giving information.\nThe clarity handling telephone conversation.\nBuilding good rapport and relationship with callers.\nSteps to use the right telephone skills to make sales.\nSteps to take messages.\nSteps to solve conflict using the telephone.\nSteps to take messages.\nSteps to handle clients.\n\n6) HANDLING UNHAPPY CUSTOMERS ON PHONE AND FACE TO FACE \n\nServing your customers right the first time.\nTurning dissatisfied customers into loyal and happy customers.\nHandling angry\, awkward and unreasonable customers.\nSteps to handle unhappy customers on phone and face to face\nWorking on customers’ feedback and evaluation.\n\n7) GROUP COACHING ON CUSTOMERS’ ISSUES \n\nTroubleshooting customers problem\nPresenting customer’s issues\nCoaching the participants on solving customers’ problem\nTechniques to calm down the customers\n\nAssignment: Participants will have 2 hours live\ncoaching session with the trainer \n
URL:https://master-trainers.com.my/event/world-class-customer-service-program-face-to-face-training-kuching/
LOCATION:Master-Trainers Consulting And Coaching Sdn Bhd\, L146&1183\,1st Floor SL13\,Jalan Green\, Kuching\, Sarawak\, 93150\, Malaysia
ORGANIZER;CN="Master%20Trainers%20Consulting%20And%20Coaching%20Sdn%20Bhd":MAILTO:elizabeth@master-trainers.com.my
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BEGIN:VEVENT
DTSTART;TZID=Asia/Kuching:20200806T080000
DTEND;TZID=Asia/Kuching:20200807T170000
DTSTAMP:20261019T070424
CREATED:20200620T043032Z
LAST-MODIFIED:20200620T043611Z
UID:2576-1596700800-1596819600@master-trainers.com.my
SUMMARY:Masterpiece Intensive Program ( Face To Face Training )
DESCRIPTION: \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \n  \nOBJECTIVE \n\nIdentify their hidden talent and strength\nOvercome all their life challenges\, limiting beliefs and face brokenness with an empowering attitude and breakthrough strategies\nEquip them with clarity of purpose and direction in life\nAchieve new and breakthrough results at work and life\nGrow from familiarity into mastery in their own discipline/industry\n\nOUTCOME \n\nClear about how to use their talent\, energy and time wisely\nAble to solve problems in life creatively and innovatively\nAble to stay focus in their profession and minimize all the distraction in life\nGet breakthrough results in the area of health\, finance\, career\, personal growth and wellbeing\nIncrease personal success become one of the best in the industry\n\nWHAT WILL BE COVERED? \n\nWHAT IS MASTERPIECE AND HOW YOU CAN BECOME ONE IN LIFE?\nHOW DO YOU IDENTIFY AND OVERCOME ALL TYPES OF BROKENNESS IN LIFE?\nTHE 7R CONCEPT IN RE-DESIGNING YOUR LIFE AND GETTING VISIBLE RESULTS\nTHE PROVEN STEPS FROM FAMILIARITY TO SELF-MASTERY\n7 CORE VALUES OF MASTERPIECE TO DEAL WITHIN 7 AREAS OF LIFE\nTHE 12 UNIVERSAL LAWS OF SUCCESS\nSECRETS TO GET BREAKTHROUGH RESULTS IN LIFE AND BUSINESS IN LESS IN 100 DAYS\nTRANSFORMATION STRATEGY TO OVERCOME ALL CHALLENGES IN LIFE AND WORK/BUSINESS\nSECRETS TO TURN YOUR TALENT INTO MONEY\nHOW TO ACCELERATE YOUR GROWTH IN YOUR CAREER OR BUSINESS IN 100 DAYS\nHOW TO ACHIEVE NEW GROWTH IN YOUR EVERYDAY LIFE INSTEAD OF LIVING IN STATUS QUO\n\n
URL:https://master-trainers.com.my/event/masterpiece-intensive-program/
LOCATION:Master Trainers Learning Centre Puchong\, D-8-3\,Setiawalk\,Persiaran Wawasan\,Pusat Bandar Puchong\, Puchong\, Selangor\, 47160\, Malaysia
ORGANIZER;CN="Master%20Trainers%20Consulting%20And%20Coaching%20Sdn%20Bhd":MAILTO:elizabeth@master-trainers.com.my
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