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With 2018 approaching, many organizations have started looking into refreshing their business, be it in terms of updating their facilities, taking up more projects or diving into the digital world. However the true significant factor in contributing to the growth of the company is not on its structure, but on the Human Capital.

Your staff are the people who determine the rise and fall of the company. Hence, if the employees do not step up their game, the company is in serious trouble.

“Clients don’t come first. Employees come first. If you take care of your employees, they will take care of your clients.” Wise words by Sir Richard Branson.

In my 17 years of conducting training, travelling widely across the globe, I’ve noticed many types of organizations, government and private sectors, large or small companies – there are two categories of employees. I categorize them into chickens and eagles.

The Chickens: The common word you hear is that they are complacent. They stick to their comfort zone and are reluctant to change. In fact, they prefer things not to change as they are comfortable with that they have at the moment. This forms their mindset.

There’s a danger in being a chicken – you can never get new results by remaining where you are. The only way to progress is to jump out of complacency.

• Mindset of A Chicken: They are not consistent in terms of their performance. Sometimes they can be very good other times, can be very average. We are creatures of habit, when we do not do consistently well in one thing, it will be transferrable to other things that we do. How we do one thing, is how we do everything. If a person has no high standards in performing a task or duty, the same person will have low expectations in other areas of his life. Therefore when referring to mindset, it encompasses the way we think, what our expected standard of performance is and the results we want. The chickens are driven by short-term gain and cannot see beyond the horizon. They expect the rewards to land instantly on their lap otherwise, they will give up. This is the characteristic of a chicken.

• They are easily influenced by others, they do not really have goals. Even if they have goals, they do not really believe in it. They are more likely to live another’s persons life or follow blindly working for others. The chicken are not strong-willed in pursuing their goal. This is why they are very easily influenced to stop achieving their goal. One of the patterns of the chicken is that they have these very low standard of performance. They have a nature of not willing to experiment new ideas. They are stress/risk adverse. Infact they are also change adverse. So they are not really open to changes.

Can a person transform and become an eagle?
The answer is YES !

 

 

 

 

What are the characteristics of eagles?

1. Eagles have a sense of ownership. Eagles know if they want to do well, they have to be responsible for their failure and success. Eagles are people who make things happen. They will do whatever it takes to get to the next step. In order to win, eagles know they have to solve their problems and do not waste time blaming other or making excuses.

2. They have the ability to push everything else and focus on the thing in front of them. This is called being disciplined. It is tough to be disciplined because we are surrounded by so much noise and can get distracted by the many things around us.

3. Consistency: Eagles keep getting better and better each time they do something because they are building competency with each accomplishment. By the time you know it, there is already a significant improvement. When it comes to the level of performance, eagles are consistent and do not give up so easily.

4. Self-motivated: They have a personal goals and vision. They believe strongly in their vision and once attained, are going to reap the reward. They know they will not see result right away, but they are more than willing to put in the work. Eagles are people who do not need to be reminded, they can perform with very little instruction. Therefore the eagles are the people who believe that one day, the image they have in their mind will translate into the physical form.

For instance, if the eagle has a goal in their mind to buy a car, he will put in the grunt work and save money. In the right timing, he will get the car. Most importantly, they never negotiate the goal, they only negotiate the strategy. Whereas the chickens always negotiate the goal because they make it easier, more achievable but has no impact. This is the key difference. The eagles also understand that to become a better solution, they set their own bar high.

Common questions like “Can I improve the process? Can I improve the system? Can I break the record? Can I do something new? Can I experiment new ideas? Can I innovate? Can I create something we’ve not done yet?”

Eagles like to challenge the status quo by asking how they can get out of the box.

How can chickens transform themselves and become eagles?

My motto for everything : Do the extra 1%.

Doing the extra 1% is basically doing things that chickens do not want to do. For example, chickens do not want to exercise, but the eagles do – because they know the benefits it entails. The eagles know that if you study and learn, you are going to improve your competency. The eagles know that if you invest your money, it will grow. While the chickens spend all their money. There are a lot of things that eagles want to do and pay serious attention into whereas the chickens just don’t care. They live life on repeat and have no intention of self-improvement. But the eagles always do three things differently; they learn, they grow and they change.

Can you become an eagle?
YES ! if you are willing to do the extra 1%.

Here is an example of an eagle, my good friend Mr. Phang.

His house is the biggest in my neighborhood. He owns a bungalow, drives fancy cars and everything in his life is worthy of being noted. When I spoke to him, I said, “Mr. Phang, what is the secret to your material success?” He said, “Well Jackson, I have been in insurance for a long time, 10 years ago I drove my car every single day to Serian which is an hour away from Kuching. I did not want to sell insurance in Kuching because there are 100’s of agents at every corner and due to the saturated market, my wife and I decided to go to the outskirts of town and looked for customers in Serian. After many years, today we have built a lot of trust with our customers because we are willing to come this far every day.”

They have built a huge market share for themselves in Serian because they are willing to travel the distance, talk to the locals and create a new market for themselves. So today, all those years of hard work paid off and they are very successful in the industry

Nowadays, a lot of people have lost their fire. Work has become a chore instead of a passion, where they have to force a smile just to please their boss or finish a task for the sake of clocking out early. In Developing Winning Attitude, we look into the most common challenges faced:

To mention a few,

1. Spreading yourself too thin: Those who work for 10-16 hours a day. By doing so, get burned out and will not be able to give a 100% at their work. Statistics show that this has a list of detrimental effects to your health, namely depression, stress and even heart disease.

2. Under performance: Staff who do not have passion for their job. The term ‘Monday Blues’ was invented because of these employees. There is 2.5x more revenue for companies with engaged employees vs. competitors with low engagement levels.

3. Obesity: Usually, more than 40% of people above the age of 40 in the training room are obese. They take little care of their health and their slow psychomotor skills are reflected in their work. According to yearly studies, obesity can affect the productivity at the workplace and suffer from back problems and sleep apnea which can equate to more than thousands of dollars in loss for the company.

4. Poor Money Management: Heavily burdened by rent, overdue bank notices… on the back of his mind – leads to stress. Stress at the workplace is detrimental to one’s mental health.

5. Multi-tasking: According to research, multi-tasking is counterproductive. One focuses on too many tasks at one time and will not get either of them done.

6. No growth: The people who will not budge from their comfort-zone to expand in their field. They limit their own abilities and are hesitant to venture into the unknown.

7. Complacency: Being happy with one’s position is good, but definitely not great and will not contribute to the company’s progress.

 

The New You Program (Developing Winning Mindset)
targets employees specifically those who have been under performing in their workplace.

Download program flyer here
(The New You Program Flyer Pg1, Pg2, Pg3)

This year alone, we’ve conducted 18 training sessions on Developing Winning Mindset for EPF (Employee Provident Fund). We got an increase in requests for 2018 – (19 sessions). Why is it that EPF wants to invest in this topic so heavily?

• Guaranteed behavioral changes within the first 10 days and employees become more excited about their work. This translates to a higher profit for your company. If you are a government organization, your staff will achieve the given KPI as the service is more efficient and more effective after the necessary training.

• This program will help re-wire the way a person thinks and improve his well-being in his personal and professional environment.

• Furthermore, based on my training sessions in the past, many have quit smoking, have spent more time with their family and have turned up to work earlier.

The sum total of your employees forms your company. To grow your company, you need to grow your greatest asset aka Human Capital.

UPCOMING PUBLIC TRAINING :

KUALA LUMPUR	1 – 2 March 2018
KUCHING	5 – 6 March 2018

Download program flyer here
(The New You Program Flyer Pg1, Pg2, Pg3)

When your people experience new results in their lives, they will become better. Thus they are able to contribute to the productivity, performance and profit of their organization. If you like to see new business results, call us to do Developing Winning Mindset for you.

Expect to see some behavioral changes within weeks after training!

We will be able to bring your organization to the next level !

For more information or training request on
The New You Program (Developing Winning Mindset) , kindly write to us at
[email protected] / [email protected] or
call +6016-3366030.

Thank you for reading.

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As an organization, challenges will always beset when you work with others. Members all come from different backgrounds, culture, upbringing, education, values and perceptions.There will always be people who see things completely different from us. What’s more you may have 4 different generations working in your organization.

 

can we all work well under one roof ?

 

 

Yes, we can build strong organizations. From my 17 years of experience as a consultant, I discovered that there are ways to improve teamwork and team bonding in every organization. It is not rocket science. And it takes effort to make it happen.

TIPS TO BUILD A STRONG TEAM IN YOUR ORGANIZATION
(SHARING BY JACKSON NG)

TIP#1: IDENTIFY AND SPREAD YOUR ORGANIZATIONAL CULTURE

What is organizational culture? Every organization has its own culture. When I was meeting a senior management from Mydin, I noticed MR Ahimat Mydin always came 15 mins earlier. I enquired why he came so much earlier than others. He told me that it was a culture built by his father. When his father ran Mydin in his days, he made sure everyone was always punctual for all appointments. Punctuality is an example of the best practice of organizational culture.  It is important people need to build an organizational culture. Good cultures to build are examples such as innovation, creativity, courtesy.

TIP#2: INSPIRE SHARED VALUES

As leaders in your organization, you are the role models. You need to share the company values to your team so that they know what responsible work values are and cultivate them everyday. In sharing values, you are creating a powerful corporate image about your organization.

When you share these good values, your staff will be united and perform as one organization. I remember training Hilton staff. One of their values is H- Hospitable (the word HILTON). Everyone at Hilton was reminded and shown hospitality at the workplace. This value helped to produce fruits – many of the staff work more than 10 years and some even for 25 years. What made them stay? They were treated with respect regardless of position bringing about a sense of belonging in the organization and commitment to one another.

 

TIP#3: BUILD RAPPORT WITH EACH OTHER EACH DAY

Building rapport requires more than just saying hi and bye to each other at work. We need to make effort to have coffee and know the person well enough. If you put in effort to know your colleagues one at a time, you will be able to know many colleagues in a year. Building rapport is to show the person you are important and significant coming in the work place.

Show care by talking to people at work to know them a little better. This will create a sense of belonging.

 

TIP#4: IDENTIFY CONFLICTS AND SOLVE THEM QUICKLY

As we all know, conflicts happen when two people disagree at one idea. This is common and it happens everywhere. The question is, can we solve conflicts? Can we solve conflicts for the good of all? We must learn to put aside personal ego, pride and interest and uphold or prioritise the organization first. The organization comes first and personal stands come second. When we are in conflict, be the first person to approach the other person and acknowledge there is conflict. Let’s talk about ways to solve the issue always focusing on the big picture.

 

TIP#5: RUN A TEAM BUILDING TRAINING AT LEAST ONCE A YEAR

I have been doing team building training since 2003. It has been 14 years. What I discover is, in team building training we always desire to achieve a few key objectives-

• Make people feel important working in the organization
• Create a sense of belonging
• Get people to mingle and know everyone well
• Put teams to face a challenge and see how they perform as a team

Do people gain from these outcomes? Yes. At least we hear from the management the wonderful feelings they all feel about each other and how they want to do more for the organization.

TIP#6: DO LEADER’S DAY

What is a leader’s day? A leader’s day is when we celebrate all the leaders in each department. It is important to encourage your leaders and recognize their contributions and efforts. Leaders get burn-out. They are just human. They too need encouragement and support from their team members.

 

TIP #7: INVITE EXPERTS TO SPEAK ON MULTI-GENERATIONAL TALKS

There were few organizations who invited us to give talks on Understanding and Communicating with Multi-Generations. However we did it for Bursa Malaysia. They were enlightened by how much they soon knew about different generations. In the talk, we shared about why all generations had a certain thinking pattern, what motivated them, what inspired them to stay, how to recognize and celebrate their success, how to retain them and most important, how to communicate well with each generation.

 

TIP#8: INVITE THE BAD APPLES TO LEAVE

As an organization, we welcome everyone who buys the organizational culture and values. If there people who don’t care for these values, there is no point holding on to them. They can be a bad influence to others indirectly giving others permission to practice bad values. Examples of negative values are coming to work late often, missing in action during work hours, playing with social media which has nothing to do with work and not cooperating with his boss.

 

TIP#9: HIRE THE BEST PEOPLE IN YOUR TEAM

Sometimes we have  to pay more to get the right person to join your team. It is better to pay higher if you need to than to hire cheap and inefficient people to join your team. There are people who can be busy but working on the wrong priorities.This person may not be excited to achieve your organization KPI but always looks busy working. The question is, do you prefer to pay more for quality people or spend all your energy training chickens to be eagles?

 

For more information or training request on team building, kindly write to us at [email protected] or call +6016-3366030. Thanks for reading.

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