Category: training

 

 

 

 

 

 

 

 

 

With 2018 approaching, many organizations have started looking into refreshing their business, be it in terms of updating their facilities, taking up more projects or diving into the digital world. However the true significant factor in contributing to the growth of the company is not on its structure, but on the Human Capital.

Your staff are the people who determine the rise and fall of the company. Hence, if the employees do not step up their game, the company is in serious trouble.

“Clients don’t come first. Employees come first. If you take care of your employees, they will take care of your clients.” Wise words by Sir Richard Branson.

In my 17 years of conducting training, travelling widely across the globe, I’ve noticed many types of organizations, government and private sectors, large or small companies – there are two categories of employees. I categorize them into chickens and eagles.

The Chickens: The common word you hear is that they are complacent. They stick to their comfort zone and are reluctant to change. In fact, they prefer things not to change as they are comfortable with that they have at the moment. This forms their mindset.

There’s a danger in being a chicken – you can never get new results by remaining where you are. The only way to progress is to jump out of complacency.

• Mindset of A Chicken: They are not consistent in terms of their performance. Sometimes they can be very good other times, can be very average. We are creatures of habit, when we do not do consistently well in one thing, it will be transferrable to other things that we do. How we do one thing, is how we do everything. If a person has no high standards in performing a task or duty, the same person will have low expectations in other areas of his life. Therefore when referring to mindset, it encompasses the way we think, what our expected standard of performance is and the results we want. The chickens are driven by short-term gain and cannot see beyond the horizon. They expect the rewards to land instantly on their lap otherwise, they will give up. This is the characteristic of a chicken.

• They are easily influenced by others, they do not really have goals. Even if they have goals, they do not really believe in it. They are more likely to live another’s persons life or follow blindly working for others. The chicken are not strong-willed in pursuing their goal. This is why they are very easily influenced to stop achieving their goal. One of the patterns of the chicken is that they have these very low standard of performance. They have a nature of not willing to experiment new ideas. They are stress/risk adverse. Infact they are also change adverse. So they are not really open to changes.

Can a person transform and become an eagle?
The answer is YES !

 

 

 

 

What are the characteristics of eagles?

1. Eagles have a sense of ownership. Eagles know if they want to do well, they have to be responsible for their failure and success. Eagles are people who make things happen. They will do whatever it takes to get to the next step. In order to win, eagles know they have to solve their problems and do not waste time blaming other or making excuses.

2. They have the ability to push everything else and focus on the thing in front of them. This is called being disciplined. It is tough to be disciplined because we are surrounded by so much noise and can get distracted by the many things around us.

3. Consistency: Eagles keep getting better and better each time they do something because they are building competency with each accomplishment. By the time you know it, there is already a significant improvement. When it comes to the level of performance, eagles are consistent and do not give up so easily.

4. Self-motivated: They have a personal goals and vision. They believe strongly in their vision and once attained, are going to reap the reward. They know they will not see result right away, but they are more than willing to put in the work. Eagles are people who do not need to be reminded, they can perform with very little instruction. Therefore the eagles are the people who believe that one day, the image they have in their mind will translate into the physical form.

For instance, if the eagle has a goal in their mind to buy a car, he will put in the grunt work and save money. In the right timing, he will get the car. Most importantly, they never negotiate the goal, they only negotiate the strategy. Whereas the chickens always negotiate the goal because they make it easier, more achievable but has no impact. This is the key difference. The eagles also understand that to become a better solution, they set their own bar high.

Common questions like “Can I improve the process? Can I improve the system? Can I break the record? Can I do something new? Can I experiment new ideas? Can I innovate? Can I create something we’ve not done yet?”

Eagles like to challenge the status quo by asking how they can get out of the box.

How can chickens transform themselves and become eagles?

My motto for everything : Do the extra 1%.

Doing the extra 1% is basically doing things that chickens do not want to do. For example, chickens do not want to exercise, but the eagles do – because they know the benefits it entails. The eagles know that if you study and learn, you are going to improve your competency. The eagles know that if you invest your money, it will grow. While the chickens spend all their money. There are a lot of things that eagles want to do and pay serious attention into whereas the chickens just don’t care. They live life on repeat and have no intention of self-improvement. But the eagles always do three things differently; they learn, they grow and they change.

Can you become an eagle?
YES ! if you are willing to do the extra 1%.

Here is an example of an eagle, my good friend Mr. Phang.

His house is the biggest in my neighborhood. He owns a bungalow, drives fancy cars and everything in his life is worthy of being noted. When I spoke to him, I said, “Mr. Phang, what is the secret to your material success?” He said, “Well Jackson, I have been in insurance for a long time, 10 years ago I drove my car every single day to Serian which is an hour away from Kuching. I did not want to sell insurance in Kuching because there are 100’s of agents at every corner and due to the saturated market, my wife and I decided to go to the outskirts of town and looked for customers in Serian. After many years, today we have built a lot of trust with our customers because we are willing to come this far every day.”

They have built a huge market share for themselves in Serian because they are willing to travel the distance, talk to the locals and create a new market for themselves. So today, all those years of hard work paid off and they are very successful in the industry

Nowadays, a lot of people have lost their fire. Work has become a chore instead of a passion, where they have to force a smile just to please their boss or finish a task for the sake of clocking out early. In Developing Winning Attitude, we look into the most common challenges faced:

To mention a few,

1. Spreading yourself too thin: Those who work for 10-16 hours a day. By doing so, get burned out and will not be able to give a 100% at their work. Statistics show that this has a list of detrimental effects to your health, namely depression, stress and even heart disease.

2. Under performance: Staff who do not have passion for their job. The term ‘Monday Blues’ was invented because of these employees. There is 2.5x more revenue for companies with engaged employees vs. competitors with low engagement levels.

3. Obesity: Usually, more than 40% of people above the age of 40 in the training room are obese. They take little care of their health and their slow psychomotor skills are reflected in their work. According to yearly studies, obesity can affect the productivity at the workplace and suffer from back problems and sleep apnea which can equate to more than thousands of dollars in loss for the company.

4. Poor Money Management: Heavily burdened by rent, overdue bank notices… on the back of his mind – leads to stress. Stress at the workplace is detrimental to one’s mental health.

5. Multi-tasking: According to research, multi-tasking is counterproductive. One focuses on too many tasks at one time and will not get either of them done.

6. No growth: The people who will not budge from their comfort-zone to expand in their field. They limit their own abilities and are hesitant to venture into the unknown.

7. Complacency: Being happy with one’s position is good, but definitely not great and will not contribute to the company’s progress.

 

The New You Program (Developing Winning Mindset)
targets employees specifically those who have been under performing in their workplace.

Download program flyer here
(The New You Program Flyer Pg1, Pg2, Pg3)

This year alone, we’ve conducted 18 training sessions on Developing Winning Mindset for EPF (Employee Provident Fund). We got an increase in requests for 2018 – (19 sessions). Why is it that EPF wants to invest in this topic so heavily?

• Guaranteed behavioral changes within the first 10 days and employees become more excited about their work. This translates to a higher profit for your company. If you are a government organization, your staff will achieve the given KPI as the service is more efficient and more effective after the necessary training.

• This program will help re-wire the way a person thinks and improve his well-being in his personal and professional environment.

• Furthermore, based on my training sessions in the past, many have quit smoking, have spent more time with their family and have turned up to work earlier.

The sum total of your employees forms your company. To grow your company, you need to grow your greatest asset aka Human Capital.

UPCOMING PUBLIC TRAINING :

KUALA LUMPUR	1 – 2 March 2018
KUCHING	5 – 6 March 2018

Download program flyer here
(The New You Program Flyer Pg1, Pg2, Pg3)

When your people experience new results in their lives, they will become better. Thus they are able to contribute to the productivity, performance and profit of their organization. If you like to see new business results, call us to do Developing Winning Mindset for you.

Expect to see some behavioral changes within weeks after training!

We will be able to bring your organization to the next level !

For more information or training request on
The New You Program (Developing Winning Mindset) , kindly write to us at
[email protected] / [email protected] or
call +6016-3366030.

Thank you for reading.

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As an organization, challenges will always beset when you work with others. Members all come from different backgrounds, culture, upbringing, education, values and perceptions.There will always be people who see things completely different from us. What’s more you may have 4 different generations working in your organization.

 

can we all work well under one roof ?

 

 

Yes, we can build strong organizations. From my 17 years of experience as a consultant, I discovered that there are ways to improve teamwork and team bonding in every organization. It is not rocket science. And it takes effort to make it happen.

TIPS TO BUILD A STRONG TEAM IN YOUR ORGANIZATION
(SHARING BY JACKSON NG)

TIP#1: IDENTIFY AND SPREAD YOUR ORGANIZATIONAL CULTURE

What is organizational culture? Every organization has its own culture. When I was meeting a senior management from Mydin, I noticed MR Ahimat Mydin always came 15 mins earlier. I enquired why he came so much earlier than others. He told me that it was a culture built by his father. When his father ran Mydin in his days, he made sure everyone was always punctual for all appointments. Punctuality is an example of the best practice of organizational culture.  It is important people need to build an organizational culture. Good cultures to build are examples such as innovation, creativity, courtesy.

TIP#2: INSPIRE SHARED VALUES

As leaders in your organization, you are the role models. You need to share the company values to your team so that they know what responsible work values are and cultivate them everyday. In sharing values, you are creating a powerful corporate image about your organization.

When you share these good values, your staff will be united and perform as one organization. I remember training Hilton staff. One of their values is H- Hospitable (the word HILTON). Everyone at Hilton was reminded and shown hospitality at the workplace. This value helped to produce fruits – many of the staff work more than 10 years and some even for 25 years. What made them stay? They were treated with respect regardless of position bringing about a sense of belonging in the organization and commitment to one another.

 

TIP#3: BUILD RAPPORT WITH EACH OTHER EACH DAY

Building rapport requires more than just saying hi and bye to each other at work. We need to make effort to have coffee and know the person well enough. If you put in effort to know your colleagues one at a time, you will be able to know many colleagues in a year. Building rapport is to show the person you are important and significant coming in the work place.

Show care by talking to people at work to know them a little better. This will create a sense of belonging.

 

TIP#4: IDENTIFY CONFLICTS AND SOLVE THEM QUICKLY

As we all know, conflicts happen when two people disagree at one idea. This is common and it happens everywhere. The question is, can we solve conflicts? Can we solve conflicts for the good of all? We must learn to put aside personal ego, pride and interest and uphold or prioritise the organization first. The organization comes first and personal stands come second. When we are in conflict, be the first person to approach the other person and acknowledge there is conflict. Let’s talk about ways to solve the issue always focusing on the big picture.

 

TIP#5: RUN A TEAM BUILDING TRAINING AT LEAST ONCE A YEAR

I have been doing team building training since 2003. It has been 14 years. What I discover is, in team building training we always desire to achieve a few key objectives-

• Make people feel important working in the organization
• Create a sense of belonging
• Get people to mingle and know everyone well
• Put teams to face a challenge and see how they perform as a team

Do people gain from these outcomes? Yes. At least we hear from the management the wonderful feelings they all feel about each other and how they want to do more for the organization.

TIP#6: DO LEADER’S DAY

What is a leader’s day? A leader’s day is when we celebrate all the leaders in each department. It is important to encourage your leaders and recognize their contributions and efforts. Leaders get burn-out. They are just human. They too need encouragement and support from their team members.

 

TIP #7: INVITE EXPERTS TO SPEAK ON MULTI-GENERATIONAL TALKS

There were few organizations who invited us to give talks on Understanding and Communicating with Multi-Generations. However we did it for Bursa Malaysia. They were enlightened by how much they soon knew about different generations. In the talk, we shared about why all generations had a certain thinking pattern, what motivated them, what inspired them to stay, how to recognize and celebrate their success, how to retain them and most important, how to communicate well with each generation.

 

TIP#8: INVITE THE BAD APPLES TO LEAVE

As an organization, we welcome everyone who buys the organizational culture and values. If there people who don’t care for these values, there is no point holding on to them. They can be a bad influence to others indirectly giving others permission to practice bad values. Examples of negative values are coming to work late often, missing in action during work hours, playing with social media which has nothing to do with work and not cooperating with his boss.

 

TIP#9: HIRE THE BEST PEOPLE IN YOUR TEAM

Sometimes we have  to pay more to get the right person to join your team. It is better to pay higher if you need to than to hire cheap and inefficient people to join your team. There are people who can be busy but working on the wrong priorities.This person may not be excited to achieve your organization KPI but always looks busy working. The question is, do you prefer to pay more for quality people or spend all your energy training chickens to be eagles?

 

For more information or training request on team building, kindly write to us at [email protected] or call +6016-3366030. Thanks for reading.

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Thinking Of Becoming A Certified & Competent Trainer In Malaysia ?

Here is your chance, lets come together and explore how you can be a guru or expert trainer in your own field.

OBJECTIVE :

To help Entrepreneurs to understand why and how to become a Certified and Competent Trainer in Malaysia.

What will be covered?

• How to position yourself to be an expert trainer? 
• How to design n write your modules the way people will receive well? 
• 9 important skills trainers must have
• The difference between new and seasoned trainers
• How to get your first paid training job? 
• Secrets to accelerate your competency and credibility as a trainer

Book Your Seats Now!!! (20 Seats Per Session Only)
(Tea Break Will Be Provided)

KUALA LUMPUR :

Date : 30 August 2017
Time : 9:00am to 1:00pm
Admission fee : RM50 only
Complementary Gift : Speak With Impact Book
Venue : Creativewise, 3 – 2, Jalan Puteri 5/20, Bandar Puteri Puchong, Selangor 47100.

KUCHING :

Date : 5 September 2017
Time : 9:00am to 1:00pm
Admission fee : RM50 only
Complementary Gift : Speak With Impact Book
Venue : Master Trainers Consulting and Coaching, Green Road, Kuching

To register, please contact Elizabeth Ng, 016-2156030 or [email protected]

ONLINE REGISTRATION :  (Click here)

Jackson Ng is a professional trainer & speaker, he has conducted countless training programs, workshops, seminars ranging from government to private organizations. The largest group he had ever spoken to before was 2000.

As a trainer, whether new or seasoned, one will always meet challenges before, during and after any training. There are a thousand things you need to know before you can deliver a great training. I spent lots of money in my early days to learn from gurus, both local and international.

What makes a trainer great at training, I won’t be able to answer completely in just one article. I suggest you get connected with me and my team to get continuous support and assistance.

How fast can a new trainer become great at training?
From my 17 years of experience as a trainer and speaker, let me share a few tips with you here.

 

 

TIP#1: IDENTIFY THE RIGHT TRAINING ISSUE

A good training begins with the trainer being able to identify training needs clearly and accurately. Many times, the effort ended up a waste of time and money because the objectives of training were not met. The clients didn’t get what they wanted and the trainees were shortchanged and disappointed. Therefore trainers must be able to identify the issues and design the right training critical to the success of any training program.

 

TIP#2: GIVE YOUR BEST CONTENT

Many times like everyone else, I paid a few thousand ringgit for a class. As usual  everyone was excited in the beginning but as time passed by, we were still wondering when the trainer would heat things up a bit. In fact, he did but perhaps ONLY about 10 %. The rest of the time was used to upstage and promote another premium program, asking everyone to buy again. This is the biggest sin in training. If you are not giving your best content, your client will definitely be disappointed. You need to give the best of what you have got. Give all because you have agreed to offer in the first place. Remember every participant must feel grateful and excited after leaving your training.

 

TIP#3: ALWAYS ENJOY THE TRAINING OR PRESENTATION

Some of the best training I had ever seen was when the trainers made fun of themselves and people could see the trainer was having fun on stage. It is important to know 8 hours listening to one person is far too torturing, especially if the trainer is superb at being a bore. You need to enjoy the stage time. If you are comfortable, the audience is comfortable. If you are not willing to be open, no one will be. In order to be engaging, first you need to feel good and enjoy every moment you have with your audience.

 

TIP#4: USE YOUR EXPERIENCE TO THE FULLEST

Experience, expertise and knowledge are gems. Perhaps, you have already worked for an organisation for a long time. All the experience you have, bad or good can actually help you a lot in your work as a trainer. Talk about it openly and get others to share too.  Your experience will count especially when it fosters a connection with people affected by the same issue.

 

TIP#5: WRITE A BOOK AND USE IT

Writing a book is not a walk in the park. The first book I wrote, Dare to Dream went into the rubbish bin after it was printed for 2000 copies in 2000. I had no one to guide me. I was writing on impulse. Just some ideas and a patchy style and the whole book badly written.

I learnt a great lesson. Get help. My second book was written in year 2004, You Are A Top Student which managed sales of15,000 copies. Two years were taken to produce it. I made sure lots of research and survey were done before writing the first page.

My third book, Speak With Impact to Any Audience was rated 4 star by Berita Harian in 2008. It launched the training of many big organisations like Bank Negara, Walton Group International, RHB Bank, Nestle, JKR, Sarawak Energy , Telekom Malaysia, Pos Malaysia and many more.

My latest book, The New You has created many new opportunities for me to speak to many new clients.  I have one client who confirmed 15 sessions because of this book. I am grateful that all my 3 books have helped me a tremendously in my work as a trainer and consultant.

Today, if you are not sure how to write your book and you need help, you can talk to us. We can help you.

 

TIP#6: GIVE YOUR FIRST 50 TRAINING AT NO CHARGE

There is no money in the beginning. Why? No one knows you. Second, you are not sure about the quality of your work. Therefore, I always suggest to new trainers to give training or seminars at no charge. When you do for 50 sessions, you become better each session you do. At the end of 50^th session, you have become an expert. The 5O session rule has always been my guiding principle.

Those early years before I turned professional, from 1997 till 2002, I was doing it for FREE. I can’t actually remember the times I was speaking to all the schools in Kuching on HOW TO STUDY SMART and diligently contributed many sessions to each school.

Due to the practice and experience, I became prepared to speak in any environment, to any size of audience and to any audience.

 

TIP #7: ENGAGE YOUR AUDIENCE WITH MULTI METHODOLOGY

In our Train the trainer programme, we teach you more than 25 methodologies to engage your audience. As a trainer, you can’t rely on lecturing your audience. Dealing with adult audiences is entirely different from speaking with students.

• If you are good with singing, sing!
• If you are a good dancer, get your audience to dance.
• If you are good with stories, tell stories.
• If you are good with humor, make them laugh!

 

TIP#8: GET A GOOD MENTOR AND COACH

Everyone needs a mentor. A mentor is someone who can guide you and show the precise way of getting certain results. You can get a mentor on public speaking or presentation skills. It’s easy but to get the right mentor for training business is a bit tricky. However, if you have the chemistry with a mentor that can help you in your journey to becoming a professional trainer, get one today!

I was without a mentor/ coach in my first 3 years of training business. I did it all wrong! I ended up losing money for 3 years. I hired many employees and guided them wrongly. I spent money on the wrong advertising media. My material wasn’t solid. The list went on. The biggest problem was, I didn’t even know what went wrong till I learnt from a few mentors and coaches.

Getting the right mentors will shorten your learning curve and expedite your success in this industry.

 

TIP#9: GET WELL PREPARED AT ALL TIMES

As a trainer or speaker, the mastery of 3 things is important.

First is the mastery of your training content. You need to be well versed with the content and know what is to be covered and what is not as important. You need to have the depth of the subject. Otherwise, you will be cooked alive by your audience.

Second, the mastery of delivery. It is the way you deliver your training.

• Is it interesting?
• Is it boring?
• It is easy to understand?
• Is it fun to learn?

Third, the stage mastery

You need to be a master in using the stage and the room. How you arrange your stage area and room setting is crucial for your learners. When to turn on the lights and how to use sound to your advantage is needed.

Will people feel comfortable with the space in the room?

Do you have enough space for each activity?

 

TIP#10: JOIN THE RIGHT TRAIN THE TRAINER PROGRAM, GET YOURSELF CERTIFIED

The best way I can answer all your needs as a trainer is for you to join our next Train the Trainer programme. In train the trainer, we teach you everything you need to know to be a great trainer. At the end of 5 days, you will receive a certification award from the human resource development council which will entitle you to train and speak for a fee in Malaysia. This marks the start of the beginning of your journey.

UPCOMING COURSE :  HRDF Train The Trainer Certification Program 

 

TIP#11: MENTORSHIP AND COACHING PROGRAM

This program is exclusive and we only select a few certified trainers to be on this program. You can apply and we will interview you to see whether we can go on this journey of mentorship together. If yes, we will mentor and coach you and aim to guide reach a revenue of RM 100,000 in your training. This mentorship works yearly. After 1 year, you can continue or discontinue the mentorship. There will be a small fee charged for this program.

 

For more information or training request on Train the Trainer, kindly write to us at [email protected] or call/whatsapp to +6016-3366030. Thanks for reading.